SHIPPING & RETURNS

Shipping Policy:

Please allow between 7-15 days for your order to arrive. If more than 30 days have passed please email us at customerservice@protein-house.com to review the status of your order. Refunds will be handled through email if necessary.

Refunds and Returns Policy:

Our policy lasts 30 days. If 30 days have gone by since your order was received, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item that is returned more than 30 days after delivery but in original packaging and unused.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 3-7 business days after refund approval.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@protein-house.com

Sale items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@protein-house.com and send your item to: PROTEINHOUSE, 9555 S. Eastern Ave. Unit 125, Las Vegas, NV. 89123

Return Shipping

To return your product, you should mail your product to: PROTEINHOUSE, 9555 S. Eastern Ave. Unit 125, Las Vegas, NV. 89123

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.